Refund Policy

1. Subscription Model

Sampark Kendra operates on a subscription basis. Users are billed monthly or annually, depending on the selected plan at the time of purchase.

2. Free Trial (If Applicable)

If a free trial is offered, users are encouraged to evaluate the features and usability during this period. No charges will be applied during the trial.

3. Refund Eligibility

We offer refunds in the following cases:

• Technical Issues: If the platform fails to function due to a technical issue on our side, and our support team is unable to resolve it within 7 business days.
• Duplicate Payment: In the event of accidental duplicate payments, we will refund the extra charge after verification.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Change of mind after subscription.
• Lack of usage or failure to cancel before the renewal date.
• Dissatisfaction due to features that were already available to review in documentation or during the trial.
• Inability to operate the system due to user-side technical limitations or lack of understanding.

5. How to Request a Refund

To request a refund, please email us at [email protected] within 7 days of the billing date. Include your registered email, subscription details, and reason for the request.

6. Refund Processing Time

Approved refunds will be processed within 7–10 business days, and the amount will be credited to the original payment method.

7. Changes to This Policy

Sampark Kendra reserves the right to modify this refund policy at any time. Any changes will be updated on our website and communicated to active subscribers.